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Below are some questions clients often ask. If your question is not listed, please contact us and we will answer promptly.
| What is the process of building a website? How does it all work? |
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Answer: For a comprehensive step-by-step explanation, please visit our Project Process page to learn about the eight simple steps of building a website.
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| Why doesn't Lighthouse have pre-set prices for websites? |
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Answer: Every website Lighthouse creates is unique and is not derived from a pre-designed template. Some websites are 100+ pages with Ecommerce functionality and some are five pages that only have some text copy and a few photos. Because of this, each website must be bid out based upon various factors such as number of pages, type of copy needed, applications needed, etc. A common, 10-15 page website averages a price between $1500 to $2500.
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| Does Lighthouse offer discounts for non-profit organizations? |
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Answer:Yes! Lighthouse offers a 15% discount to non-profit organizations for website work. We recognize the importance of non-profit organizations and want to make it possible for them to have the website they deserve at a price they can afford. If you are a non-profit organization and need a price quote, please fill out our Quote Request Form and be sure to mention your non-profit status.
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| Who writes the copy/text for each of the pages on the website? |
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Answer: The client is responsible for writing the copy/text for their website. However, Lighthouse will place your supplied copy on the website for you. We ask that the client supply the copy in Word format and any photos they want to display in .jpg format..
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| How does payment work when I sign up for a website? |
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Answer: Once you sign up for a website, a 50% down payment is required along with the signed proposal. The remaining 50% is due just before the website goes live or within 60 days of when website work begins (whichever comes first). Lighthouse accepts checks and VISA/MasterCard.
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| How long does it take for my website project to be finished? |
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Answer: It varies from project to project. Some projects are finished within several weeks. Other projects take four or five months. Factors include the size/complexity of the website, speed of client communication and speed of delivered goods (copy, photos, etc.). On average, most websites are completed between three to eight weeks.
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| Can Lighthouse maintain my website if I ever need edits? At what rate? |
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Answer: Yes, Lighthouse is committed to working with clients even after the website is made live. We understand that updates are inevitable for your website and we make it a priority to help you keep your website fresh and updated. Lighthouse charges $75/hour for website maintenance ($60/hour for non-profits). Maintenance contracts are also available for clients that needed monthly updates. They start at $150/month for up to three hours of website maintenance (three hours for the price of two). If your website will need monthly updates, a maintenance contract would be a better option for you. If your website updates are spread out, the bill-by-the-hour option would be a wiser choice.
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| Can Lighthouse host my website? How much does it cost? |
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Answer: Yes, Lighthouse offers several web hosting plans. Business hosting plans start at $19.95/month and ecommerce website hosting plans start at $39.95/month. This price includes complete support and administration of your website (including email setup, help and website statistics). When your web design firm and web host are the same entity, website updates are much smoother and more cost-effective.
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| I have a website but I just need some edits done. Can Lighthouse help? |
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Answer: Yes, we have a firm grasp of HTML/CSS code. Lighthouse will listen to your needs, survey the website code and provide a cost estimate for your convenience. Call us at 720.962.6400 and find out how we can update your website.
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| Does Lighthouse offer logo/branding design services? |
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Answer: Lighthouse has partnered with Fresh Brand to provide branding strategies that include logo design, business cards, letterhead and signage. Their experience at cohesive design strategies sets them apart from the competition.
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| Does Lighthouse offer Internet marketing services? |
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Answer: Lighthouse has partnered with Freelance Marketing Group for search engine optimization and Internet marketing. We hope you recognize the immense importance of driving customers to your website through search engines. Just being listed in an online directory or on page seven of a Google search isn't enough. Learn how you can be listed in the top 10 on Google/MSN/Yahoo/AOL for key phrases that relate to your business niche. Contact Freelance Marketing Group today for a free estimate.
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| Who owns the website design files once the website is live? |
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Answer: You do! After the website is live and the project is completed, you will own your website code, text and graphics. No questions asked.
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