We have a simple project process of eight stages to make sure both client and designer are on the same page at each phase of the project:

Upon receipt of signed proposal and 50% down payment, Lighthouse will email you a New Client / Project Questionnaire in PDF format. This needs to be filled out to the best of your ability and mailed or faxed in as soon as possible.
After the New Client / Project Questionnaire form is completed and received, Lighthouse will call you to discuss the data you supplied on the form as well as the project in general (and any other remaining details).
At this point, Lighthouse will begin to produce a layout design mockup (graphic only). Once the first mockup is completed and sent over to you, we ask that you critique the mockup layout and reply with detailed feedback on what you like and what you want changed/tweaked. We will go back and forth in this manner until you get the layout you want (most websites require two to four layout revisions before being approved). During the design stage, we encourage the client to work on copy for the website text to insure smooth project flow.
Once you have the layout design you want and the “green light” is given for approval, Lighthouse will then proceed to the next stage: programming. It is important to realize that once the layout is approved and Lighthouse begins programming the layout, some subsequent changes to the layout design may incur extra fees (depending on the nature of the changes requested). So, it is very important that all tweaks are done in Stage 3 before layout approval is made.
Lighthouse will take the layout design mockup and program it in to a working website (beta website) on a test server. You will be able to view the beta website at various times during construction after Lighthouse sends the beta website URL to you.
After the website architecture is fully programmed, you should email/mail website text, photos and any other page content (PDFs, etc.) to Lighthouse for the pages on the beta website. It is preferable that the content be supplied in Word format (for large websites, it is often nice to have one Word document per major button/section). Once the content is received, Lighthouse will place all of the content on each respective page. We ask that all content submitted be finalized and in its “final form” to avoid delays in getting the website live. In addition, if copy revisions are substantial (after copy was already received and placed on the beta website), the client may be billed for the extra work. So, it is important to submit copy in its final form.
Once all content is in place on the beta website, you will need to make a comprehensive review of the website to address any last minute tweaks or changes. Please note that the final balance payment must be received before the website goes live (Stage 8).
Upon final approval of the beta website, Lighthouse will upload the new website to the site’s web server, thus making it “live” on the web. At this point, the website contract is completed and any additional changes or tweaks thereafter would be billed at the hourly rate. A maintenance contract is available in case you will need monthly updates to the website using Lighthouse Web Design.